East London Pub Company hires Bizimply for workforce management
As recent figures from the Office for National Statistics suggest a small upturn in pub numbers, workforce management experts Bizimply have added the East London Pub Company to the growing list of pub, casual dining and other hospitality businesses they support.
The three-strong operator of City pubs The Ten Bells and The Gun and the Lock Tavern in Camden, is using Bizimply’s software for a number of workforce management tasks including staff rota, payroll and induction training. The most tangible benefit is time saving, freeing GMs in particular from back office admin and allowing them to spend more time front of house.
Carly Pickering, East London Pub Company’s Recruitment, Training and Development Manager said: “All our pubs are finding Bizimply a great business tool that helps them on a daily basis. The software is really intuitive, with a simple clock in and out to record staff hours and payroll, and personnel files with notes all in one place. And, from a training perspective, we’ve integrated Bizimply with our FLOW e-learning platform, which has made the induction process really smooth.
“Using Bizimply has cut the time our GMs have to spend on routine admin, which means they have more time to focus on managing their pub in a hands-on way – that was our main goal for implementing their software, and it is delivering in spades!”
Bizimply CEO Conor Shaw said: “We’re delighted to be working with East London Pub Company. Like many of the small multiple operators we support, they recognise the importance of putting systems in place now that will help them as they expand. Our software can be adapted for single sites and groups with 100 outlets; the same goal, of freeing up GMs to manage their site in the best way possible, underpins our support – regardless of business size.
“It’s great news that pub numbers are growing according to the ONS, and we hope the trend continues. It is, we think, a reflection of the way pubs have adapted over recent years, adding food and entertainment to offer a much broader experience to customers.
“At the same time, as pubs become more complex businesses, they need to remember that it’s the quality of the customer service they offer that will set them apart from their competitors – which now include Deliveroo and Netflix as well as other pubs or restaurants. We know that GMs are key to delivering that memorable service that leads to happy, returning customers – but only if they are visible in the pub, managing and coaching their teams and interacting with customers, not tied up for hours with paperwork in the back office!”